These Terms & Conditions apply to the use of this website and to enquiries, quotations, orders, deliveries, and customer support provided in the UAE by Nedervis Foodstuff Trading LLC, based in Dubai, United Arab Emirates. Nedervis Foodstuff Trading LLC is the official and exclusive importer and seller of ANNA Dutch B.V. products in the UAE.
By accessing this website, contacting us, requesting a quotation, placing an order, or accepting delivery, you agree to these Terms & Conditions. If you are ordering for a company, restaurant, hotel, event, or other organisation, you confirm that you are authorised to act on its behalf.
AD Club membership costs AED 650 per year. Submitting the registration form is a membership request, not immediate acceptance or payment. Membership starts only after our team confirms the request and any required payment. Membership renews every 12 months unless you opt out before renewal; contact the UAE team to cancel, update membership details, or ask about renewal. If payment details expire or payment cannot be completed, manual renewal may be required.
Product information, images, tasting notes, origin information, sizes, packaging, prices, availability, and promotional details are provided for general guidance. Caviar is a natural chilled food product, and roe size, colour, texture, flavour profile, and batch characteristics may vary naturally.
An order is not confirmed until we accept it, confirm availability, confirm the delivery details, and, where applicable, receive payment or agree payment terms. We may refuse, cancel, or reschedule an order if stock is unavailable, payment cannot be confirmed, delivery cannot be completed safely, customer information is incomplete, or fulfilling the order would breach applicable law or food-safety requirements.
Prices are normally stated in UAE dirhams unless otherwise indicated. Delivery fees, VAT, special handling charges, event or hospitality requirements, and other costs may be confirmed separately before the order is final. If a price is displayed incorrectly because of an error, we may correct it before accepting the order.
You are responsible for providing accurate contact, delivery, billing, and recipient information. You must ensure that someone is available to receive chilled products at the agreed delivery time and that the products are refrigerated immediately after receipt.
Our products are sold as premium chilled food items. You must follow the storage, handling, and serving guidance provided with the product or by our team. We are not responsible for quality loss caused by late receipt, incorrect storage, opening the product, temperature abuse, mishandling, or use after the recommended period.
This website and its content are provided for information and ordering support. We do not provide medical, dietary, or allergy advice. Customers are responsible for checking ingredients, allergens, suitability, and any dietary restrictions before purchase or consumption.
All website content, copy, design, images, logos, product names, brand assets, and other materials are owned by, licensed to, or used with permission by Nedervis Foodstuff Trading LLC, ANNA Dutch B.V., or their respective rights holders. They may not be copied, reproduced, distributed, or used commercially without written permission.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from website use, delayed delivery, customer unavailability, incorrect information supplied by the customer, third-party services, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits rights that cannot be excluded under UAE consumer protection law. These Terms & Conditions are governed by the laws of the United Arab Emirates, and disputes will be handled by the competent courts and authorities in Dubai, UAE, unless mandatory law provides otherwise.
Last updated: 20 July 2026. For order-specific terms, the confirmed quotation or invoice may include additional details.
